Business FAQ

Overview

zapptrack allows you to provide live en route tracking to your customers on a branded map, using an Android phone as the GPS tracker.

Traditionally only large companies have had the time, resources and expertise to set up an asset tracking system. Zapptrack for Business allows small companies to provide live tracking to their customers at no upfront cost and with no monthly subscription.

Example uses:
  • Deliveries
  • Taxi firm pickups
  • Engineer appointments
  • Housecalls
The live location is shared on a one-off, temporary basis. Once the tracking period has stopped, your live location is no longer visible to the customer.

Your customers can view the live tracking map using a web browser on a desktop, laptop, tablet or mobile phone. (An app is not required to view the tracking map).

You can manage your tracking codes and assign them to your phones from your Zapptrack for Business online account.
  1. You create a tracker by entering your destination, and appointment time.
  2. The system creates a unique 6 character tracking code.
  3. You send the tracking code (and weblink) to your customer.
  4. You assign the tracker to one of your phones. The phone will act as the GPS tracker for the journey.
  5. Shortly before the appointment time, the app automatically starts sending its location into the system.
  6. Your customer can view the appointment details and live location on a map branded with your company logo.
  7. When your driver arrives, the tracking automatically stops.
The system uses a pay-as-you-go pricing model, with no monthly subscription cost.
Please see our Pricing page.
Your customer will see a live tracking map showing the appointment details and branded with your company logo.
View a demo.
We may choose to develop an iPhone app in the future, but currently the Zapptrack app (which provides the GPS tracking information) is only available for Android.

Delivering a reliable and robust tracking solution on a mobile phone is a technical challenge and we believe the best approach is to perfect the solution on a single platform before expanding it to others. We chose Android because of its significant market share in the mobile phone market (worldwide around 80%) and the fact that Android phones will generally present a lower cost to entry for users of this system.

This doesn't affect your customers, however, because they will be viewing the tracking map in their web browser, and this is designed to be viewed on any device (desktop, laptop, tablet, mobile), including both iPhone and Android devices.
  1. Register for a Zapptrack for Business account. Your account will be allocated some free credits so you can try the system.
  2. Log in to your account.
  3. Install the Zapptrack app on any phones you wish to use as GPS trackers.
  4. In your Zapptrack for Business account, click on 'My Phones' and 'Add Phone' to associate your phone(s) with your account.
  5. In your Zapptrack for Business account, create a new tracker (entering the destination and appointment time) and assign it to one of your phones.
  6. Use the tracking link or code to view the tracking page in your web browser.
  7. Shortly before the appointment time, the assigned phone will start tracking and its location will be displayed on the map.

Tracking

When you create a tracker, the system will assign it a unique six character tracking code* (e.g. 'd72-3fk').
Anyone who knows the tracking code can view the tracker.

* The six character tracking codes we use allow for over 887 million combinations.
Anyone who has the unique tracking code.
By default, tracking starts 30 minutes before the appointment time.
Tracking stops when you arrive at the tracker's destination, or (by default) 30 minutes after the meeting time, whichever occurs first.

You can set these times when you assign the tracker to a phone. The tracking times can also be changed on the phone.
You can switch tracking on or off or change your tracking times at any time before you arrive.
The app obtains location information from the phone's location providers such as Wi-Fi and GPS, whichever provides the best accuracy.

To help preserve the phone's battery power, the app varies the frequency of location updates depending upon your distance from the destination.

If you are more than 100 miles away from the destination, your location is sent every 5 minutes.
Between 50 and 100 miles away: every 3 minutes.
Between 10 and 50 miles away: every 2 minutes.
Between 3 and 10 miles away: every minute.
Less than 3 miles away: every 30 seconds.
The orange circle indicates the tracker's 'arrival zone'.

Tracking will stop when the tracked phone enters the arrival zone.

Trackers (Tracking Codes)

From your Zapptrack for Business account:
Make sure you are logged in to your Zapptrack for Business account. If you are not logged in, the system will create a 'Personal' (unbranded) tracker.
You can create a tracker on the website by visiting the Create a Tracker page. You'll need to enter a name for the tracker, its date and time and location.
To find the location, enter a street address or postcode or name of the company/restaurant/cinema, etc. that you're going to. A list of places is displayed, then click on the correct one. If your destination is not listed then try searching again with a more specific name such as company and town.
After the tracker has been created, you can assign the new tracker to one of your phones.

In the app:
You can create a tracker in the app by tapping on the '+' button on the main screen and then tapping the 'Create a Tracker' button.
You'll need to enter a name for the tracker, its date, time and location.
To find the location, enter a street address, postcode or name of the company, restaurant, cinema, etc. that you're going to. A list of places is displayed, then click on the correct one. If your meeting place is not listed then try searching again with a more specific name such as company and town.
When you create a tracker using the app, your phone will automatically be assigned to the tracker.
Give your customer the tracker's unique tracking code (e.g. 'd72-3fk') and they can enter it on the Zapptrack website.

Or:

From your Zapptrack for Business account:
Click 'My Trackers' in the menu at the top of the page.
Find the tracker you want to send.
In the 'Actions' menu select 'Get Tracking Link'.
A pop up box is displayed, showing the web link for that tracker.
Copy the link and send it to your customer.

In the app:
Hold down on the tracker in the list (or tap the menu icon displayed on its right hand side), then select 'Share' from the popup menu.
You can then send an invite via 'Messages' (SMS) or select an alternative messaging app.
This sends the tracking code and a link to the recipient. They can either manually enter the code into the Zapptrack website, or simply click on the link.
In the app:

If you have received an invitation via SMS or another messaging app, click on the link in the message.
If prompted, select to open the link using the zapptrack app.

Or

If you have been given a six character tracking code (e.g. 'd72-3fk'), tap on the '+' button on the main screen and then tap the 'Add an Existing Tracker' button.
When prompted, enter the tracking code. (You do not need to enter the hyphen).

If you are unable to join the tracker, please check you are entering the correct code and you have an active Internet connection.

If successful, the tracker will be added to your list.
The app will then ask you whether you want your live location to be visible in the tracker, and if so, when to start tracking. You can choose to be tracked or remain in 'watching' mode. (Watching mode allows you to view the tracker without sharing your location).
You can opt in or out of tracking or adjust your tracking times from the tracker's menu at any time before you arrive.
On the website:

Click 'Enter a Tracking Code' in the menu at the top of the page.
Enter the tracking code (e.g. 'd723fk', you do not need to enter the hyphen) and click the 'Watch' button.
Alternatively, you can click the dropdown arrow next to the tracking code box to select from a list of trackers you've recently watched.
In the app:

Hold down on the tracker in the list (or tap the menu icon displayed on its right hand side), then select 'Leave this tracker' from the popup menu. This will remove you from the list of members and remove the tracker from your list.

Payment & Billing

We want to make the registration process as quick and easy as possible, so we only ask for minimal information when you create your account. (Company name, e-mail address, password, etc). This is enough information to allow you to try the system using your free credits.

When you are ready to make a payment to top up your credits, we require that you have also entered your company address details and asked us to verify your account.
Once we've checked your account is fully set up, your account will change to 'Verified' state and you can top up your credits.
Your payment card details are handled securely by Stripe and are not visible to us.
Stripe send us a 'payment successful' or 'payment failed' message, together with a payment reference code and we top up your credits if the payment was successful.

Troubleshooting

The app is free for Personal use, so advertisements are displayed to help fund this.
Once the phone has been associated with a Zapptrack for Business account, the advertisements are no longer shown.
If they are not removed immediately, they will disappear the next time you launch the app.
When joining a tracker, you may see the 'Sorry, failed to join the tracker' message if:
  • You haven't entered your name into the Settings screen. Go to the Settings screen, enter your name and then try joining the tracker again.
  • The app was unable to contact the server due to a network error. Check you have a Wi-Fi or mobile data connection and try joining the tracker again.
Please check the following on your phone:
  • Make sure Location is switched on.
  • Make sure Mobile Data is switched on.
  • Make sure you have enabled tracking (and you are not in 'Watching' mode).
The frequency of location updates varies depending upon your distance from the tracker's destination. Please see the answer to question How accurate is the live tracking information?
This message is displayed in the app if you view an old tracker and it has since been removed from the server.

Tracking data for past trackers is removed from the server typically 24 hours after the meeting time.
This message is displayed by Android if the app crashes.

Please click on the app's shortcut to relaunch it.
If this happens on a regular basis please report it to us via the Support page in your Zapptrack for Business account and we will investigate.
If you are experiencing a problem with the the app or website that is not answered above, please contact us via the Support page in your Zapptrack for Business account.