FAQ

Overview

zapptrack allows you to temporarily share your location with another person (or group of people) as you travel to a pre-arranged meeting place and time.

You can do this without revealing your phone number, account information or other personal details *.

The only information visible to the group is:
  • Your name, as you entered it into the app.
  • The photo that you selected to represent yourself on the map.
  • Your location.
Your location is shared on a one-off, temporary basis. Once the tracking period has stopped, your live location is no longer visible to the members of the tracker.

Users at home or in the office can view tracking information on the zapptrack website if they know the tracking code.

You do not need to sign-up or create an account to use the app, and there is no requirement to add people to a friends list.
zapptrack does not access the contacts list on your phone.

* However, if you share the tracking code with someone via SMS, this will obviously reveal your mobile number to the recipient. Similarly, sharing the tracking code via e-mail will reveal your e-mail address to the recipient.
  1. You create a tracker by entering your meeting time and place.
  2. The system creates a unique 6 character tracking code.
  3. You share the tracking code with your friends (via SMS, messaging app, e-mail or word of mouth).
  4. They join the tracker by clicking the link you've sent them, or by opening the app and entering the tracking code.
  5. Shortly before the agreed meeting time, the app automatically starts tracking everyone's location.
  6. Everyone you've invited can see everyone else's location on the map as they travel to your meeting location.
  7. As each person arrives, their status changes to 'Arrived' and their tracking automatically stops.
If you want to share your location then you need to install the app on your phone.
There's no sign-up required, just install the app and you're ready to go!

Those without the app cannot share their location, but they can use the website to create and view trackers.
When you create a tracker, the system will assign it a unique six character tracking code (e.g. 'd72-3fk').

People who know the code can join or view the tracker. For this reason you should keep the tracking code private between the members of the tracker.

Tracking

Everyone who has joined a tracker can see everyone else in the same tracker.

Once tracking has started, each person's location is displayed on the map.
If you have opted out of tracking then you are not shown on the map, but you will be included in the People list with a status of 'Watching'.
By default, tracking starts 30 minutes before the meeting time.
Tracking stops when you arrive at the tracker's destination, or (by default) 30 minutes after the meeting time, whichever occurs first.

When you join a tracker you can override these default times or choose not to be tracked.
You can switch tracking on or off or change your tracking times at any time before you arrive.
In the app:
Tap on the tracker in the list.
This will show a tabbed screen containing a 'Details' tab showing the tracker's name, date, time, location, a 'Map' that shows the location of other members and a 'People' tab that shows a list of all the tracker's members and their distance from the destination.
You can tap a member to show to their location on the map. This also puts the map into 'follow' mode, so the map will follow that person's location as they move.

On the website:
Click on the 'Enter a Tracking Code' button on the Home page.
Enter the tracker's unique six character tracking code (e.g. 'd723fk').
This displays a 'People' panel showing a list of all the tracker's members and their distance from the destination, and a map showing the current location of each member. You can click on a member in the 'People' panel to pan to their location on the map.
Clicking a member's 'Follow' checkbox causes the map to follow that person's location as they move.
The app obtains location information from the phone's location providers such as Wi-Fi and GPS, whichever provides the best accuracy.

To help preserve the phone's battery power, the app varies the frequency of location updates depending upon your distance from the destination.

If you are more than 100 miles away from the destination, your location is sent every 5 minutes.
Between 50 and 100 miles away: every 3 minutes.
Between 10 and 50 miles away: every 2 minutes.
Between 3 and 10 miles away: every minute.
Less than 3 miles away: every 30 seconds.
On the website:
If you enable the 'Follow Everyone' checkbox then the map will regularly auto-zoom and pan to ensure everyone's location is displayed.

The 'Follow Everyone' checkbox is enabled by default. If you want to set your own zoom level and map position, deselect this checkbox.
On the website:
If you enable the 'Follow' checkbox next to a person's name then the map will remain centred on this person as their location changes.
The orange circle indicates the tracker's 'arrival zone'.

A person will show as 'arrived' (and their tracking will stop) if they enter the arrival zone.

Trackers

In the app:
You can create a tracker in the app by tapping on the '+' button on the main screen and then tapping the 'Create a Tracker' button.
You'll need to enter a name for the tracker, its date, time and location.
To find the location, enter a street address, postcode or name of the company, restaurant, cinema, etc. that you're going to. A list of places is displayed, then click on the correct one. If your meeting place is not listed then try searching again with a more specific name such as company and town.
When you create a tracker using the app, you will automatically be made a member of the tracker.

On the website:
You can create a tracker on the website by visiting the Create a Tracker page. You'll need to enter a name for the tracker, its date and time and location.
To find the location, enter a street address or postcode or name of the company/restaurant/cinema, etc. that you're going to. A list of places is displayed, then click on the correct one. If your meeting place is not listed then try searching again with a more specific name such as company and town.
After the tracker has been created, note down the tracking code. You can then use the code to join the tracker from the app or watch it on the website.
Currently, you cannot create repeating trackers. However, you can quickly create a new tracker by reusing the details of an existing one.

In the app:
Hold down on the tracker in the list (or tap the menu icon displayed on its right hand side), then select 'Create another tracker' from the popup menu.
The 'Create Tracker' screen is shown, with the details pre-filled from the previous tracker. (The date will default to today's date, and the time will default to the same time as the tracker you are duplicating).
Adjust any fields as necessary and click the 'Done' button on the final step.
Give people the tracker's unique tracking code (e.g. 'd72-3fk') and they can use it to join the tracker or view it on the website.

Or

In the app:
Hold down on the tracker in the list (or tap the menu icon displayed on its right hand side), then select 'Share' from the popup menu.
You can then send an invite via 'Messages' (SMS) or select an alternative messaging app.
This sends the tracking code and a link to the recipient. They can either manually enter the code into the app or website, or click on the link.
In the app:

If you have received an invitation via SMS or another messaging app, click on the link in the message.
If prompted, select to open the link using the zapptrack app.

Or

If you have been given a six character tracking code (e.g. 'd72-3fk'), tap on the '+' button on the main screen and then tap the 'Add an Existing Tracker' button.
When prompted, enter the tracking code. (You do not need to enter the hyphen).

If you are unable to join the tracker, please check you are entering the correct code and you have an active Internet connection.

If successful, the tracker will be added to your list.
The app will then ask you whether you want your live location to be visible in the tracker, and if so, when to start tracking. You can choose to be tracked or remain in 'watching' mode. (Watching mode allows you to view the tracker without sharing your location).
You can opt in or out of tracking or adjust your tracking times from the tracker's menu at any time before you arrive.
On the website:

Click 'Enter a Tracking Code' in the menu at the top of the page.
Enter the tracking code (e.g. 'd723fk', you do not need to enter the hyphen) and click the 'Watch' button.
Alternatively, you can click the dropdown arrow next to the tracking code box to select from a list of trackers you've recently watched.
In the app:

Hold down on the tracker in the list (or tap the menu icon displayed on its right hand side), then select 'Leave this tracker' from the popup menu. This will remove you from the list of members and remove the tracker from your list.

Privacy

When you use the app, the following information is sent to zapptrack's servers:
  • A unique identifier for your phone. (Note: this is not your mobile number or IMEI, but a unique ID generated when you install the app). This ID does not contain any personally identifiable information.
  • Your name, as entered into the Settings screen.
  • Your picture, as selected in the Settings screen.
  • Your location (latitude, longitude, speed).
  • The date and time you were at each location.
  • The charging state and charge level of your phone's battery.
When you use either the app or website, the following information is stored on zapptrack's servers:
  • The name, time and location of any trackers created on the system.
The zapptrack app and this website use the Google Maps API and Google Places API. For privacy policy information and terms of use, please view the Google Privacy Policy and Google Maps Terms of Service pages.
Your unique id, name and picture may be kept indefinitely on the zapptrack servers.
Your location (tracking) history is periodically removed from the zapptrack servers, usually within 24 hours after the tracker time.
Any data collected by Google is subject to the Google Privacy Policy.

Troubleshooting

When joining a tracker, you may see the 'Sorry, failed to join the tracker' message if:
  • You haven't entered your name into the Settings screen. Go to the Settings screen, enter your name and then try joining the tracker again.
  • The app was unable to contact the server due to a network error. Check you have a Wi-Fi or mobile data connection and try joining the tracker again.
Please check the following on your phone:
  • Make sure Location is switched on.
  • Make sure Mobile Data is switched on.
  • Make sure you have enabled tracking (and you are not in 'Watching' mode).
The frequency of location updates varies depending upon your distance from the tracker's destination. Please see the answer to question How accurate is the live tracking information?
This message is displayed in the app if you view an old tracker and it has since been removed from the server.

Tracking data for past trackers is removed from the server typically 24 hours after the meeting time.
This message is displayed by Android if the app crashes.

Please click on the app's shortcut to relaunch it.
If this happens on a regular basis please report it to us on our Support Forum* and we will investigate.

* The Zapptack forum is hosted by ProBoards and is subject to ProBoards' Terms of Service and Privacy Policy. Please familiarise yourself with these documents before using the forum.
If you are experiencing a problem with the the app or website that is not answered above, please report it to us on our Support Forum* and we will investigate.

* The Zapptack forum is hosted by ProBoards and is subject to ProBoards' Terms of Service and Privacy Policy. Please familiarise yourself with these documents before using the forum.